Tagged: “covid-19”

Covid 19 Update: Level 2

Covid 19 Update: Level 2

In anticipation of a move to Level 2, here is what you can expect in terms of changes to our services:

Closed Clinic Environment?  …No longer!

It will be great to have you back in our clinic! Our staff will still be working hard to make sure everyone is safe, so please follow instructions to wait outside if needed, and take note of signage and restricted areas.

Taking Care:

At Level 2, it is all about being CAREFUL, in particular:

  • Social distancing will be reduced to 1m between clients and clinic staff – please do your best to uphold this at all times.
  • Wash your hands frequently.
  • Stay at home if you are sick.
  • Consultations can take place in clinic face to face with the vet, but with a nurse present to hold your pet so that you can maintain 1m distance from our staff.
  • There will be a line marked on the floor to help ensure that the 1m distancing is upheld.
  • Hand sanitiser will be available at the door for you to use on entry.
  • Clients in the clinic will be limited to 3 or 4 people max, and please keep 2m spacing between yourself and other clients.
  • Please call ahead of time for appointments and for purchases, this is to limit your wait time, and your time spent in the clinic.
  • All services are available.  (acupuncture, laser treatments, home visits, nail trims  .. all the fun stuff).

What can you do:

We will still need your support to keep you and our staff safe.  

  • If you need to see us, please call ahead with as much information as possible.  This is required for all services, including routine surgeries, prescriptions (both food and medication) and special orders. Please let us know what you need ahead of time. 
  • Please – if you are at all unwell, DO NOT come to the clinic.  Have someone else bring your pet in to see us.
  • If possible, ensure that only one person enters the clinic when coming in with your pet, or for product pick-ups.
  • Keep a 2m distance from other clients, and use the hand sanitiser provided on entry to the clinic.

Still prefer us in full PPE? Want to stay outside in your car?

No Problem. Just let us know when you make the booking and we can still behave as we did in level 3; as a closed clinic situation so you can still feel safe.

Pick-ups and deliveries;

We can arrange a pick-up and drop-off service for your animal, and delivery of pet food, prescriptions and other product supplies, if you are unable to travel to the clinic.  There may in some circumstances be an additional fee for this. Please call the clinic to inquire.

Thank you.

A big thank you to all our clients who have shown great patience and kindness through the more stringent levels of 4 and 3.  It will be great to have you back in our clinic and to be able to provide a greater level of normality in our services!

Thank you to all our staff too, who have had their lives and work patterns turned upside down, and who have had to adapt quickly to a very different work environment as essential workers.  They have done so well in personally stressful and worrying times.

Yours faithfully

Andrew & Jacqui Conway

Socialising Your Pup During COVID-19

Socialising Your Pup During COVID-19


Even though you might be stuck at home, unable to get out and about to socialise and train your puppy in the conventional way, it’s still crucial for you to do as much as you can to socialise your puppy safely and positively – these are your pup’s ‘formative years’ so it’s essential that you help them to learn about the world, and train them to respond to your cues before they learn habits that you don’t like!

Here are some tips to help you to succeed in socialising and training your pup during this challenging time:

  • Carry your pup on a short walk down the street (if they are light enough!) so they can see the sights without risk of picking up contagious disease. If you have a buggy or bike trailer you can secure your pup in, use that instead to save your arms!
  • Take your pup in the car with you when you go to get shopping, so they can get used to car trips and watch the world through the car window. Secure them in a crate or use a boot divider to keep your car safe while you shop, and give them something to chew on while you are away, and don’t forget to have a window cracked enough for fresh air and park in the shade. This will give them crucial separation training, something which will otherwise be lacking while you are home all day.
  • Make sure you give your pup at least a few hours of alone time each day, in their crate, kennel or pen, in a quiet spare room, or in the yard. If they get very worried when left alone, start with only a minute or two and slowly build up how long they are alone for by a few minutes at a time. Make sure you give them chews, a yummy stuffed kong, or a scatter of treats each time you leave them, so they build good associations with being left alone. This is extremely important to do now, as your puppy will be very stressed if they do not know how to be left alone when you go back to full time work.
  • Make an ‘obstacle course’ in your yard of novel things for your puppy to explore and learn about. Include things like an open umbrella, a tricycle or bike, a vacuum cleaner, a dustbin, a statue, different surfaces to walk over like tinfoil or bubble wrap, a balance plank, etc. Guide your puppy through everything, giving them time to sniff and check things out, and give them lots of treats and praise, especially if they are a bit unsure.
  • Go on YouTube and search ‘puppy sound desensitisation’. There are lots of good soundtracks available with a variety of novel noises on them that you can play while your pup chills out in the house, to get them used to different noises that they might not hear every day (dogs barking, kids playing, fireworks, gun fire, hammering etc). Play these VERY quietly to start with and only turn them up little by little as long as your pup does not react.
  • Slowly get your pup used to being handled all over. Pick a time when they are tired, and work on looking at teeth, ears, holding paws, stroking tail etc. Feed your puppy for being calm and accepting of what you are doing.
  • Teach your pup to play hide and seek. If you are home with other people, get someone to hold your puppy while you hide in another room and call them, then give them lots of praise and treats when they find you. Or if you’re home alone, teach your pup to find a favourite toy or treat. Start with really easy hiding places and then work your way up to making things trickier once they understand the game.
  • Dress up in unusual outfits to get your pup used to the different people they might see in the real world. Put on things like a big hat, dark sunglasses, a fluoro vest, a onesie or costume, a face mask (had a few dogs freak out about us wearing these at work over the last few days!), a trench coat, goggles etc.
  • Practise basic obedience skills such as eye contact, recall, sit, down and wait for food. These skills will be vital once your puppy is able to go out and about, and the training will engage their brain and tire them out – a tired puppy is a good puppy!
  • Once your puppy is fully vaccinated, short walks around the block so that your puppy can see/hear/smell their neighbourhood environment will be hugely beneficial (just remember to say ‘NO!’ if someone asks to pat your puppy as your puppy is in your bubble, gotta stay safe out there!) Try to vary the route that you take each time, and keep the walk to a max of 15 to 20 minutes so that you don’t put too much pressure on your puppy’s growing joints. Practise good leash manners by praising and feeding your dog when they are walking nicely next to you.

COVID-19; Level 3 Services Update

COVID-19; Level 3 Services Update

Covid 19 Update : Level 3

In anticipation of a move to Level 3, here is what you can expect in changes to our services:

SAFE operation; At Level 3, we are able to extend our services to ensure that we can look after your animals the best we can during Covid 19.
This will mean we will be able to provide services that previously under “ESSENTIAL “ were emergency or urgent services only. This will include desexing, dentals and vaccinations as examples.

  • vaccinations for  all companion animals to prevent disease. So, for all of you inquiring throughout the weeks as to the reminders sent, NOW you can book in!
  • routine surgery; this includes De-sexing and dentals at the vets discretion
  • nails trims on cases that require care to prevent pain or overgrowth
  • Please call to make an appointment (online booking is currently unavailable)

Closed Clinic Environment.
We will still have to run a closed clinic operation as we were at Level 4 so we need your continued support to do this. As before, We ask that you call the clinic to alert them of your arrival where one of our staff will come to collect your pet.  Your Veterinarian will speak with you over the phone for extra history or treatment plans and your pet will be returned back to you (or picked up later in the day for surgical cases). Under some circumstances we will see a client and animal in the clinic which will be decided by the treating vet.

What can you do?
We still need your support to keep you and our staff safe. .  If you need to see us, please call ahead with as much information as possible.  This will include all services, routine surgeries, prescriptions – both food and medication – but please let us know ahead of time.  We will do our best to work with you and your needs as they arise.
Please – if you are at all unwell do not come to the clinic.  Have someone else bring your pet in to see us.

Pick-ups and deliveries.
Some people are more susceptible, elderly or compromised or just plain worried and don’t want to leave their home and bubble. We can arrange a pick up for your animal and delivery of pet food, prescriptions and other product supplies.  There may in some circumstances be a small additional fee for this. Please call the clinic to enquire.

Thank you.
Firstly we would like to thank all our clients for your patience and understanding through this unprecedented period.  It is not that we want to keep you at arms length or keep you standing outside, but we have had to be in line with COVID-19 precautions. Everyone has been very supportive throughout and understanding of what is required. I think we are now all a little more confident that we will as a country, continue to gain control and hopefully eliminate this virus, with some sense of normality returning soon.

Thank you to all our staff too, who have had their lives and work patterns turned upside down and had to adapt quickly to a very different work environment as essential workers.  They have done so well in personally stressful and worrying times.

Yours Faithfully
Andrew & Jacqui Conway and the Team

Covid 19 and The Vet Centre

The Vet Centre and COVID-19 – Update

Are We Still Operating?
Yes.  As Veterinary Clinics we are considered an essential service for the health and welfare of your pets.  However, we will not be open as normal.  Our clinics will be moving to a closed clinic environment for the period of time they remain within Alert Level 4.

What is a Closed Clinic Environment?
For us to be able to provide consultations, surgeries, emergency care, prescriptions, food and more for your pets it is critical for us to stay open.  To achieve this we need your support.  For any planned consultations, surgical admissions or cattery admissions we will require all clients to stay in their vehicle upon arriving at the clinic.  We ask that you then call the clinic to alert them of your arrival where one of our staff will come to collect your pet.  Your Veterinarian will speak with you over the phone for extra history or treatment plans and your pet will be returned back to you (or picked up later in the day for surgical cases).

What Can You Do?
Please help us to keep you and our staff all safe and well.  If you need to see us, please call ahead with as much information as possible.  If we can assist you remotely with advice on smaller issues, we will do so.  We will still be able to fill prescriptions – both food and medication – but please let us know ahead of time.  We will do our best to work with you and your needs as they arise.
Please – if you are at all unwell do not come to the clinic.  Have someone else bring your pet in to see us.

Are Our Pets Safe from COVID-19?
You may be wondering how dangerous this may be for pets and whether they can catch & transmit the virus.  The situation is rapidly changing however at the time of this email the CDC has issued advisories saying there is no evidence that companion animals can spread the virus.  It is sensible however to practice good hygiene when you interact with any animals, whether your own or those you may encounter elsewhere.
As Veterinarians, animal health is our top priority. If you are concerned about the health of your pet in any way, please contact your nearest Vet Centre Clinic.

Supply Chain – Will We Run Out?
Our main suppliers & couriers will continue to deliver orders to our clinics throughout Alert Level 4 lockdown.  There are no immediate supply concerns, however, we have seen some delays in the supply chain.  With enough notice, we should be able to fill your prescriptions and orders.  We will continue to monitor this situation.

Thank You
This is an incredible situation all of us to find ourselves in.  Please be kind to our staff who will continue to work through this raised Alert Level to help ensure your pets stay happy and healthy.
Once again, thank you for your own efforts in helping us and all other New Zealanders prevent the spread of COVID-19 any further.  We will get through this!
If you have any queries regarding your pets or our services during this time, please get in touch with your nearest Vet Centre Clinic.

Yours faithfully
Andrew & Jacqui Conway