Covid 19 Update: Level 2

Covid 19 Update: Level 2

In anticipation of a move to Level 2, here is what you can expect in terms of changes to our services:

Closed Clinic Environment?  …No longer!

It will be great to have you back in our clinic! Our staff will still be working hard to make sure everyone is safe, so please follow instructions to wait outside if needed, and take note of signage and restricted areas.

Taking Care:

At Level 2, it is all about being CAREFUL, in particular:

  • Social distancing will be reduced to 1m between clients and clinic staff – please do your best to uphold this at all times.
  • Wash your hands frequently.
  • Stay at home if you are sick.
  • Consultations can take place in clinic face to face with the vet, but with a nurse present to hold your pet so that you can maintain 1m distance from our staff.
  • There will be a line marked on the floor to help ensure that the 1m distancing is upheld.
  • Hand sanitiser will be available at the door for you to use on entry.
  • Clients in the clinic will be limited to 3 or 4 people max, and please keep 2m spacing between yourself and other clients.
  • Please call ahead of time for appointments and for purchases, this is to limit your wait time, and your time spent in the clinic.
  • All services are available.  (acupuncture, laser treatments, home visits, nail trims  .. all the fun stuff).

What can you do:

We will still need your support to keep you and our staff safe.  

  • If you need to see us, please call ahead with as much information as possible.  This is required for all services, including routine surgeries, prescriptions (both food and medication) and special orders. Please let us know what you need ahead of time. 
  • Please – if you are at all unwell, DO NOT come to the clinic.  Have someone else bring your pet in to see us.
  • If possible, ensure that only one person enters the clinic when coming in with your pet, or for product pick-ups.
  • Keep a 2m distance from other clients, and use the hand sanitiser provided on entry to the clinic.

Still prefer us in full PPE? Want to stay outside in your car?

No Problem. Just let us know when you make the booking and we can still behave as we did in level 3; as a closed clinic situation so you can still feel safe.

Pick-ups and deliveries;

We can arrange a pick-up and drop-off service for your animal, and delivery of pet food, prescriptions and other product supplies, if you are unable to travel to the clinic.  There may in some circumstances be an additional fee for this. Please call the clinic to inquire.

Thank you.

A big thank you to all our clients who have shown great patience and kindness through the more stringent levels of 4 and 3.  It will be great to have you back in our clinic and to be able to provide a greater level of normality in our services!

Thank you to all our staff too, who have had their lives and work patterns turned upside down, and who have had to adapt quickly to a very different work environment as essential workers.  They have done so well in personally stressful and worrying times.

Yours faithfully

Andrew & Jacqui Conway

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